BBQ LONO 2-LEVEL MASTER-GRILL

On the first summer evening, I could finally use the barbecue. It looks super luxurious in the garden anyway because of the design, but it also works really well. It heats up quickly and displays the internal temperature very clearly when the lid is on. The oven also works very well for baking baguettes. It works great for me that it is electric.

The grill is very high quality and easy to assemble. We'll have to wait and see how the grilling results are.

The WMF Profi Plus Urban Master Grill impresses at first glance with its attractive design. Visually, it's undoubtedly a successful product. Unfortunately, practical experience tells a different story. The first unit I purchased in March 2023 completely failed in July of the same year. WMF generously replaced the grill with a new one. However, this one also didn't last long: In April 2025, the same defect occurred; the device would no longer switch on. Another inquiry with customer service proved disappointing. Since the warranty had expired, any repair or goodwill gesture was refused. Instead, WMF merely offered a voucher for a new purchase – a solution that inspires little confidence given the repeated failures. Conclusion: Despite its appealing design, the technical reliability is insufficient. A significantly longer lifespan would be expected for a device in this price range. I therefore cannot recommend this grill.

We purchased the Urban Grill directly from the WMF online shop in June 2023. After just over two years, the appliance is already broken. The authorized service partner quoted us a repair estimate of over €230. For a product in this price range, this is extremely disappointing – we expected a significantly longer lifespan. A breakdown after such a short time practically renders the appliance a total loss. We had hoped for more goodwill and a customer-friendly solution from WMF. Unfortunately, this was not the case. We can no longer recommend this brand-name product.

Really great, I would buy it again.

The grill is great!

Very cool grill

The exact same thing happened to us as to Andrea. When we first used the product, it worked perfectly. But after about 10-15 uses, it started tripping all the circuit breakers in the house. After that, we couldn't use it at all for a while. After moving to a new apartment, we were able to use it another 2-3 times, but then the same problem started again. The breaker trips with a very strong electric shock, which caused great fear in our home. No one in the family wants to see this device in the house again. We contacted customer service, who were very friendly and helpful and asked us to send the device to technical service. The device has been there for two weeks now, but we haven't heard anything yet. We are very surprised, as we have been using this brand for generations and have never had such a problem before.

We bought the WMF electric grill a year ago and used it maybe 10 times until 2-3 months ago. Since then, the fuse in the house keeps tripping. WMF referred me to Beutelschmidt Service. It's been there for 5 weeks. Despite inquiries with both WMF and the service company, we haven't received an acknowledgment of receipt, a reply, or our grill back.

We bought this grill for our three-person household, in case the weather is bad and we have to grill on the patio. The grill's workmanship is simply superb and it's absolutely worth the price. Yes, let's get grilling! There are no cold spots. The food cooks evenly and is easy to clean afterward. All in all, it's a fantastic companion for us. In terms of grilling quality, it's in no way inferior to a grass grill and is a great alternative for us. Thanks to our solar panels on the roof, we can grill practically for free.