KET WMF LUMERO WK

I am extremely satisfied. It keeps the water warm/hot for hours.

Terrible customer service. The appliance arrived defective. It doesn't heat up. Customer service was unreachable by phone for two days. The online contact form didn't work. Therefore, I returned the appliance. I finally reached customer service today regarding a replacement. I had a special offer price. Not possible. That's it. Never again WMF.

I've had the kettle for about two years and five months of normal household use. The appliance looks very stylish and high-quality, but unfortunately, that's only true from the outside. The ELT fuse (thankfully) tripped during one use because the kettle short-circuited and smelled burnt. Afterwards, I described the problem to the customer hotline by phone, which unfortunately turned out to be a waste of time! They merely expressed regret and offered to record the complaint anonymously. The best suggestion was to send the burnt-out kettle in for repair at my own expense! That's almost cheeky, or at the very least, unprofessional... I really feel like I'm being treated like a valued customer! The company advertises with the slogan "High-quality WMF products with high quality and a long lifespan." My conclusion: a kettle from the premium segment unfortunately lasts much less time than a cheaper product (which I owned previously). I'm a WMF Club Premium member... "Premium" takes on a whole new meaning here! From my perspective, I cannot recommend this product!

After 30 years, it was time for a new kettle, and I chose WMF. "We bring joy..." is certainly true. The kettle is fantastic; it's a bit louder than my old Krups when boiling, but its elegant design more than makes up for it. Everything is great, and I use it every day. Highly recommended if you sometimes need lower temperatures, for example, for matcha tea.

It looks good and works perfectly...however, even after 6 months of use and countless cooking cycles, the plastic parts inside smell terrible! We're starting to wonder if this is healthy?

Very satisfied

Easy to use.

ordered a discounted appliance from WMF's stock. Unfortunately, the touchscreen for temperature control is not working properly.

Good quality

An excellent, quiet kettle that does its job superbly and stylishly. I'm satisfied!